Privacy Policy

Zola.CX respects your privacy and limits the data collected through the AI support bot to what is necessary to answer tickets, route requests, and improve automation. We gather contact details, account identifiers, and the case context shared during chats, keeping that information within secure systems operated by our hosting, cloud, and SaaS partners, retaining it only as long as needed to resolve issues or as required by agreements, privacy laws, or safety needs. We do not sell your data, we apply role-based access controls, encryption, and audit trails to protect it, and you can request copies, corrections, or deletions by contacting privacy@zola.cx or through the support workflow. By using the bot you agree to these practices, and we welcome any questions about how we handle your support data.