Night Shift Automation

Zola.CX Platform, where AI intercepts nights of slow churn

Cinematic automation sweeps across hosting, cloud, SaaS, and commerce stacks so support teams exhale faster, happier customers stay.

Request a demo Contact sales

Live chat + ticket automation in sync

glowing control room panels for support automation
Photo by Andrew Neel on Unsplash

Integrations choreographed like a soundtrack

Connect domain registrars, ecommerce carts, cloud consoles, and CRM live chats so AI sweeps tickets before they multiply.

integration node

Webhook-ready connectors

automation guardrails

Live chat handoff guardrails

summary engine

Auto-ticket summaries

observability

Signal routing map

integration node map

Asymmetrical collage of connectors

Every card, node, and signal is grounded in the sequence of your stack even as the layout feels kinetic.

schematic of integrations

Photo by Markus Spiske on Unsplash

Automation engine sequence

1

Step 1: Intake AI triage across tickets + chat

First contact is tagged, routed, and elevated with context.

2

Step 2: Insightful answers source knowledge bases

AI pulls from product docs, KBs, and release notes.

3

Step 3: Auto follow-ups keep human queue clear

Notifications and SLA timers stay visible to ops.

4

Step 4: Revenue guardrails rescue sales leads

Live chat and ticket threads keep marketing leads warm.

Response time cut 42 percent in beta

CSAT rises as replies anchor

Accuracy rises with every automated answer so humans handle escalation instead of routine triage.

  • Faster answer accuracy with validation layers
  • No human idle time between chats and tickets
  • Outcome-focused routing for customer intent
AI dashboard summary view
Photo by Fabian Albert on Unsplash

Lean toward demos to rescue sales leads

Live chat automation keeps marketing leads warm until support closes; contact sales and request demo now.

Request a demo Contact sales

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