Skip to content
Zola.CX logo
Industrial flow system representing ticket & automation flow

Stop chasing tickets. Launch automated technical support that actually resolves problems.

Zola.CX orchestrates your stack — from domains and DNS to cloud infra and product errors — so support teams close tickets faster, eliminate repeat work, and protect revenue.

Request a demo — show me the ROI Download launch playbook
Trusted by teams at
logo placeholder logo placeholder …and more
Avg time-to-resolution
45% reduction
Photo: Kranich17 / Pixabay
45%
Avg reduction in MTTR

Support teams remove repetitive work and reallocate capacity to revenue tasks.

$12k
Projected monthly ops savings*

Estimated savings for mid-market stacks after automating repetitive incidents.

70%
Repeat tickets eligible for automation

Resolution Blueprints map common failure patterns across hosting & cloud stacks.

Head of Support photo
“Zola cut our weekly backlog in half.”
— Maya Ruiz, Head of Support, CloudHost

How Zola.CX works — Operationally Intelligent Support

Detect, Automate, Escalate — a deterministic approach combining domain knowledge, resolution blueprints, and safe human-in-loop fallbacks.

Detect

Ingest tickets, logs, alerts and observability signals to identify root causes and repeat patterns across your stack.

Engineer note: Read-only connectors for logs & alerts (AWS CloudWatch, Datadog, New Relic).

Automate

Resolution Blueprints run deterministic checks and remediation flows — auto-resolve when confidence thresholds are met.

Engineer note: Blueprints are versioned JSON flows with audit logs.

Escalate & Solve

Contextual handoffs include full incident transcripts, runbook steps, and links to artifacts for swift engineer resolution.

Engineer note: Handoffs via Zendesk/Jira/Slack with traceable audit trail.
Zola.CX architecture diagram
Photo: mrja / Pixabay

Use cases & outcomes

Verticalized micro-stories that show concrete business impact.

Web Hosting

Problem: DNS & provisioning errors clog tickets.
+30% CSAT

Action: Run pre-built DNS and provisioning blueprints that validate and remediate common misconfigurations.

Result: Faster onboarding and fewer escalations to engineering.

Cloud (IaaS/PaaS)

Problem: Incidents caused by infra drift and credential issues.
-45% MTTR

Action: Automated runbooks perform deterministic checks and remediate or collect context for engineers.

Result: Less engineering toil and predictable uptime improvements.

SaaS Platforms

Problem: Product errors create repetitive tickets from customers.
+20% Renewals

Action: Contextual automations reproduce error states and deliver precise guidance or fixes.

Result: Reduced churn and improved net retention.

Product highlights

Resolution Blueprints, Deterministic Automation Engine, Contextual Handoffs, and stack-native integrations built for hosting & cloud.

Resolution Blueprints

Pre-built, versioned automations trained on resolved tickets for hosting/cloud — deployable and auditable.

Blueprint example: {"trigger":"dns.failed","steps":[...],"autoResolve":true}

Deterministic Automation Engine

Safety-first automation with confidence thresholds and clear human-in-loop fallbacks for risky remediations.

Engine: rule-based + ML-match; audit logs for every action.

Contextual Handoffs

When escalation is required, engineers receive full transcripts, logs, and suggested fix steps.

Handoff payload: {ticket, logs[], blueprintRun, artifacts[]}
Feature flow gif placeholder
Photo: RosZie / Pixabay
Developer sample
curl -X POST https://api.zola.cx/v1/webhook \
-H "Authorization: Bearer <key>" \
-d '{"ticket_id":"1234","event":"blueprint.run"}'
Full SDKs and examples on GitHub.

Trust & proof

Security, integrations, and deep technical case studies.

Zendesk
Datadog
AWS
SOC2 · ISO · GDPR · Encrypted at rest · Optional data residency
60% fewer escalations
How CloudHost moved repetitive fixes out of engineering — read the technical deep-dive.
Read deep-dive
Saved $150k ARR
A mid-market SaaS reduced churn by automating onboarding incidents.
Read deep-dive
Pilot-to-scale in 21 days
Implementation timeline and success criteria for enterprise pilots.
Read deep-dive

FAQ & Objection handling

What about security and data access?
Zola uses read-only connectors, SOC2 controls, optional on-prem gateway, and configurable data residency. DPA available.
Will automation make incorrect changes?
No — deterministic rules + confidence thresholds control auto-resolves. Every action is auditable and reversible.
How long does integration take?
Plug-and-play connectors for common platforms reduce lift; typical pilot onboarding is 2–3 weeks with co-designed runbook.

Start a 30‑day pilot

Limited seats available. Pilot guaranteed to produce minimum resolved tickets or you don’t pay.

Cohort
5 seats left
Start pilot Request pilot terms

Developer & Ops resources

APIs, SDKs, and an invite-only technical onboarding session for engineering leads.

Quickstart (Node)
npm install @zola.cx/sdk
import Zola from '@zola.cx/sdk'
const z = new Zola({key: process.env.ZOLA_KEY})
await z.blueprints.list()
GitHub API docs

Invite a session

Schedule a 15-minute technical sync with our engineers.

Request session

See Zola.CX in action

Book a technical + business demo or reserve a pilot seat. No credit card required.

Request a 30-minute demo Start 30‑day pilot — limited seats