Indigo pulse control room

Titans of uptime, settle the queue

Automate ticket triage and live chat so every conversation lands in minutes not hours

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CSAT +96 Guaranteed through precise follow-up
Queues 0h Average resolution time regained
NPS +60 Clients praising consistent stewardship

Queue Zero Protocol

AI interprets logs and pushes precise artifacts to engineers while bot handles follow-ups in chat.

Encore-ready automation

abstract waveform representing support automation

Sales Momentum Guard

Live chat and marketing intents turn into follow-up tasks instantly so leads stay warm before human review.

Pipeline immune to friction

Workflow blueprints for cloud, hosting, SaaS, domains

Layered scripts make every tier of your stack feel like a control room, guiding CTOs through queue resets and marketing follow-up runs in unison with support staff.

Autonomous Cloud Troubleshooting

Scripted checks surface logs, reproduce states, and hand over context before engineers interact.

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Hosting Incident Command

Automation keeps uptime dashboards synced with narratives so escalation loops close faster.

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Domain Lifecycle Insights

Notifications trigger renewals and transfers while CSAT data tells marketing where trust needs repair.

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Static intelligence monitor

{"ticket":"#4621","status":"auto-triaged","channel":"chat","confidence":0.96}

Scripted overlays show live code snippets of reroutes, giving every stakeholder the same picture when automation kicks in.

FAQ

Q

How does Zola.CX start automating support workflows?

Connect existing ticketing, chat, and marketing APIs, then let AI prioritize tickets, draft replies, and update SLAs instantly.

Q

What outcomes improve with automation support workflows?

Teams secure faster responses, CSAT above ninety six, and marketing-to-sales follow-ups that stay warm while humans reallocate focus.

Support ops director / global host

“Before Zola.CX every queue felt like a pressure room. Now automation threads every log, chat cue, and marketing ping into one calm response lane.”

We saw CSAT land at 96, average handle time fall below twenty minutes, and follow-ups happen automatically so retention stays strong.

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